Contact

We're here to help

Whether you have a question before booking or need to reach us about an existing appointment — get in touch.

Email

kseniapillai@gmail.com

We typically respond within one business day.

Phone

(415) 980-0186

Monday to Sunday, 8:00 am – 9:00 pm

Reston, VA

1900 Reston Metro Plaza, Suite 600
Reston, VA 20190

Oakland, CA

409 13th St, Suite 600, Office 322A
Oakland, CA 94612

Honolulu, HI

1150 South King St, Office 302
Honolulu, HI 96814

Telehealth Sessions

All appointment types are available via HIPAA-compliant secure video. Complete privacy and security guaranteed.

Available nationwide.

How do I know which doctor to book with? +

In general: if you're seeking support for mood, anxiety, reproductive health, or perinatal concerns, Dr. Ksenia Pillai is likely the better fit. If you're looking for child, adolescent, or family-focused care, or need comprehensive adult psychiatry with a behavioral lens, Dr. Prashanth Pillai specializes in exactly that. If you're unsure, just tell us — we'll suggest the right fit, or select "No preference" when booking.

Do you see children and adolescents? +

Yes. Dr. Prashanth Pillai specializes in child and adolescent psychiatry and sees patients at all stages of development. Dr. Ksenia Pillai also sees children. Both doctors are experienced in working with families alongside their young patients.

What does a first appointment cost? +

Initial consultations are $399 (40 minutes) for both adult and child patients. Follow-up / medication management appointments are $199 (20 minutes). Initial consultations may extend to 1–2 sessions depending on history, collateral records, additional testing, and your preference.

Do you accept insurance? +

Yes — we accept major insurance providers. We can also assist with your out-of-network reimbursements if your plan is not directly billed. Please contact us before booking if you have questions about your specific coverage.

Is telehealth available? +

Yes. All appointment types are available via HIPAA-compliant telehealth for complete privacy and security. The same quality of care, wherever you are.

What if I need to cancel? +

We ask for advance notice to cancel or reschedule. If something unexpected happens, please contact us as soon as possible — we understand that life is unpredictable and will always try to accommodate you.

Are after-hours crisis appointments available? +

Yes. We provide after-hours crisis appointments at 1.5× the standard fee. If you are in immediate danger, please call 911 or go to your nearest emergency room. You can also call or text 988 (Suicide & Crisis Lifeline).

Is everything I share confidential? +

Absolutely. Everything discussed in sessions is protected by patient confidentiality and HIPAA law. Information is only disclosed without consent in the rare circumstances where the law requires it. We will discuss this openly at the start of your care.

If you or someone you know is in immediate crisis, please contact emergency services or one of the following:

  • 🇺🇸 988 Suicide & Crisis Lifeline — call or text 988
  • 🌐 Crisis Text Line — text HOME to 741741
  • 🚨 Emergency — call 911
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